Claims Apprentice
You’ll answer questions, solve problems and provide a reassuring voice, whether it’s for individuals or businesses – from market stalls to major companies. If you thrive on building relationships and have empathy in spades, this is where you can make a real difference.
Our Claims team plays a crucial part in helping customers when they need us most, making a real difference every day.
As a Claims Apprentice, you’ll be the first point of contact when a customer makes a claim. You’ll gather key details about what happened and the condition of their vehicle, then use this information to make decisions on liability and arrange bookings with suppliers to get our customers back on track quickly.
You’ll show genuine empathy, work proactively to make the process as stress-free as possible, and juggle multiple tasks with confidence. Using our digital systems, you’ll make quick, accurate decisions and provide a calm, reassuring voice throughout every claim.
While you work, you’ll study for the Level 3 Insurance Practitioner qualification. The apprenticeship typically takes about fifteen to eighteen months to complete and is designed to give you the skills and knowledge you need to advance your career in insurance. You’ll learn about the industry, including the tricky but necessary world of regulation, as well as key areas such as underwriting and claims. You’ll also learn about the industry and all our popular insurance products, including motor, household, healthcare, and commercial insurances. 80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your apprenticeship studies.
Better yet, you’ll be part of a supportive team that’s committed to your growth. We believe in nurturing talent and giving you the right tools to succeed. Your colleagues will mentor you at every step, so you’ll be ready for any opportunity that comes your way.
And that’s not all. You’ll also benefit from our two-year central development programme, giving you everything you need to be an all-round professional.
Training:
80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your apprenticeship studies.
Better yet, you’ll be part of a supportive team that’s committed to your growth. We believe in nurturing talent and giving you the right tools to succeed. Your colleagues will mentor you at every step, so you’ll be ready for any opportunity that comes your way.
And that’s not all. You’ll also benefit from our two-year central development programme, giving you everything you need to be an all-round professional.
Training Outcome:
You will be able to progress through other roles within the Claims team, and also have a wider network of opportunities within Aviva to explore.
Employer Description:
As the UK's largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva's Technology teams are cruicial to our success. We truy believe our Technology community is amongst the most experienced and supportive anywhere. Withou their ideas, skills and support, we wouldn't be the company we are today.
Working Hours :
Monday to Friday 9am-5pm is typical, there may be times where this changes.
Skills:
Customer care skills,Problem solving skills,Analytical skills,Team working,Patience,Communication