Volvo Cars Coventry Service Advisor Apprenticeship

Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.   

Every day is different within the Service Department so the role will vary.

Some duties on a day-to-day basis may include: 

Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience 

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. 

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:  

Enthusiasm and willingness to learn  Teamwork  Strong communication  Customer service  

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career. 

Training:

Training will be delivered on site within the retailer.  

On successful completion of the one-year programme, you will receive the following:  

Level 2 Customer Service Practitioner Standard 

Training Outcome:

Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.  

Employer Description:

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 
 
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. 

Working Hours :
Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience