Apprentice Member Representative

As a Member Representative Apprentice, you will be based in one of the Society’s branches and play a key role in supporting members with their day‑to‑day banking and savings needs.

You will be part of a wider branch network, working closely with colleagues to deliver a high‑quality, welcoming and professional service.

This role is focused on putting members at the heart of everything we do. You will help members understand the range of products and services available to them, support account opening and servicing, and act as a gateway to other areas of the business where appropriate.

As an apprentice, you will learn how a branch operates, develop strong customer service skills, and build knowledge of financial products in a regulated environment

Training:

The Financial Services Administrator apprenticeship is ideal for learners beginning an entry-level role in the financial sector.

As an entry-level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths. 

Key Learning Outcomes:

A broad understanding of the financial services sector An understanding of the role of the appropriate regulatory bodies The importance of relationship building with clients and colleagues Understanding of processes and procedures relevant to the role How to develop commercial awareness Building skills and capabilities within an organisation

Professional Qualifications:

CeMAP1 - awarded by the London Institute of Banking and Finance (LIBF) Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas

To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.

 

 

Training Outcome:

Successful completion of the apprenticeship may lead to a permanent role and further career progression within the Hanley Economic Building Society.

Employer Description:

Founded in 1854, Hanley Economic Building Society is a mutual institution based in Stoke-on-Trent, Staffordshire, dedicated to providing savings and mortgage products to its members. With over 170 years of experience, it operates six branches across Staffordshire, combining traditional, face-to-face service with modern digital solutions.

Working Hours :
Monday to Friday between 8.00 - 6.00 with occasional Saturday 9.00 - 12.00.

Skills:
Communication skills,Attention to detail,Customer care skills,Number skills,Team working,Positive attitude