Apprentice Radio Engineer

A key part of this role involves working directly with customers, understanding their communicationchallenges and helping resolve technical issues. The successful candidate will therefore undertake a Level 2 Customer Service Apprenticeship, developing the professional communication, problem-solving and
service skills required to support customers effectively. This training will complement the technical engineering experience gained within our technical team, as you will support the delivery and maintenance of professional communication systems, including two-way radio, RF infrastructure, and associated network technologies. You will gain practical experience working with radio equipment, antennas, infrastructure, and communications networks while learning from experienced engineers. The role involves a mixture of office-based technical work and on-site engineering activities, so candidates must be comfortable working in different environments and adapting to new technical challenges. Assist with the installation and commissioning of radio communication systems. Support the maintenance, fault diagnosis, and repair of RF and communication equipment. Carry out site surveys and signal testing. Assist with antenna installation, infrastructure, and cabling. Help configure and program radio equipment and related systems. Support troubleshooting of radio, networking, and communication faults. Maintain accurate technical documentation and system records. Work with senior engineers during deployments and maintenance visits. Ensure all work is carried out in line with health and safety procedures.

Training Outcome:
Long-term career development in a specialist engineering field.

Employer Description:

The company's main business lies in the hire and sale of high quality two way radios and associated communications equipment.
Apex was established in 1990 in Newcastle upon Tyne and in 2011 Apex expanded its premises to overseas by opening offices in Dublin, Ireland.
Apex provides two way communications solutions across the whole business spectrum, and in the fast moving world of today's business, two-way radio communications play a crucial role in the safety and welfare of people.
Safety is essential to Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care t our customers Apex is dedicated to provide technical support, rapid response repairs and top quality service which is accredited by European ISO 9001:2008 quality status.
Apex owns and operates a number of regional community repeater networks, providing customers with the vital communication links to their workforce. In the UK alone, Apex currently supplies and supports over 250 Shopwatch radio schemes, from Northern Scotland to the Southern Coast of England.
Many Police forces throughout the UK are linked to CCTV control rooms and retail’s security radio systems, using Apex Radios in the constant fight against crime and disorder.
Over 5000 retailers, schools, hospitals, security services, construction companies, hospitality providers, and many other sectors use Apex Radio for security protection of their own customers and receive loyal service care.
Apex also has great interest in community wellbeing. Apex supports a wide range of charities and encourages fundraising among all employees. Apex also invests in our local area and the community by employing staff through apprenticeship schemes, and progressing staff members where appropriate through various NVQ qualifications. This builds an individuals knowledge and portfolio while giving the experience of the working world.

Working Hours :
Monday - Friday (09:00-17:00)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills