Apprentice Air product Agent

As an Air Product Agent Apprentice, you will support the air freight and logistics team in coordinating international shipments and ensuring goods move efficiently through the supply chain. This role will give you practical experience in freight forwarding operations, shipment documentation, and customer service within a fast-paced logistics environment.

Your responsibilities will include:

Receiving and reviewing shipment documentation, ensuring all paperwork relating to air freight consignments is accurate and processed in line with company procedures and industry regulations.
Preparing air freight shipments by organising documentation, confirming shipment details, and ensuring goods are ready for dispatch Routing shipments by coordinating with airlines, carriers, and internal teams to ensure freight is transported efficiently and within required delivery timelines Managing freight receipts and shipment records, ensuring all deliveries and bookings are recorded accurately within internal systems Processing shipment information by updating logistics and freight management systems to maintain accurate tracking of consignments.
Monitoring shipments in transit, tracking freight movements and supporting the resolution of any delays or operational issues Assisting with coordinating inbound and outbound freight to ensure shipments meet operational schedules and customer requirements Communicating with internal teams, customers, and logistics partners to provide updates on shipment progress Ensuring all work is completed in line with industry regulations, customs requirements, and company procedures Maintaining accurate records and supporting the smooth day-to-day running of air freight operations Working collaboratively with colleagues across the logistics and operations teams to ensure efficient service delivery

Physical Demands:

This role combines administrative and operational coordination tasks within a busy freight forwarding environment

The role may involve:

Use of standard office equipment including computers, keyboards, telephones, and document processing systems Handling shipment documentation and maintaining accurate freight records Periodically moving around operational areas to coordinate shipments or verify freight details Standing or walking for short periods while supporting operational activities Maintaining a high level of accuracy and attention to detail when processing shipment and logistics information

Training:

Level 3 International Freight Forwarding Specialist Apprenticeship Standard:

On the job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

Regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 20% off the job training activities Quarterly formal progress review meetings; identifying learning achievements and next steps

Training Outcome:
Upon successful completion of the apprenticeship programme there will be continued professional development, advancement to agent role and beyond

Employer Description:
Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers’ expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long-lasting career.

Working Hours :
Monday - Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Positive attitude,Can do Attitude,fluent in English