Main duties: Provide general administrative support, including:
Attending Reception (when required) and answering incoming telephone calls in line with company guidelines.
Logging in new work instructions into the Case Management System.
Entering key information and sending initial acknowledgement
Scanning and photocopying key client documentation and uploading into Case Management System
Ensuring client files are accurately accounted for and secured, in line with Company guidelines.
Arranging couriers to collect and return client files, preparing appropriate paperwork, in line with company guidelines.
Management of the archiving process, including archiving and retrieval of settled files and providing assistance to support adherence to the Company's Data Retention Policy
Providing administrative support for Company-wide projects. This will include (but is not an exhaustive list); data management of the Case Management System, report production, minuting and support during meetings, facilities management projects, etc.
Providing administrative support to teams, as required
Providing support to regions or associated companies within the PIC Group during periods of absence
Undertake any other reasonable duties designated by their immediate or ultimate supervisors from time to time to meet business needs
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Day release.
You will undertake the L3 Business Administrator standard.
You will undertake Functional Skills for English and/or maths if needed.
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge and experience.
Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Employer Description: Established in 1996, we are a nationwide leading firm of Costs Lawyers who are located throughout the country. We provide dedicated and bespoke solutions, specialising in personal injury claims, ranging from clinical negligence to catastrophic injury, as well as dispute resolution claims.
Working Hours : Monday – Friday,
9am - 5pm.
Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative
