Front of House Apprentice

Daily Responsibilities:

Welcome customers and provide a warm, friendly service Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device Help customers choose from the food and drink menu Answer questions about ingredients, allergens, and intolerances using the café’s ingredient catalogue Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes Assign table numbers to support kitchen and front‑of‑house service Prepare hot and cold beverages following company recipes Serve drinks and counter food such as cakes, pastries, and retail items Process payments (cash and contactless) Keep the barista station, counter, and service areas clean and organised Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs Follow food safety, hygiene, and health & safety procedures Communicate order changes to the kitchen Update customers if there are delays with drinks or hot food Clean and wipe down tables between customers Share customer feedback with the management team

Additional Duties:

Light kitchen work during some shifts, preparing simple hot and cold dishes from the Breakfast and Lunch menus Following assembly instructions to prepare meals consistently and safely Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet Completing simple logs for monitoring and standard purpose

Training Outcome:
We are looking for a committed Apprentice, who wants to progress in hospitality as a career Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further Apprenticeship level

Employer Description:

At the heart of Northern Cobbler lies a small but passionate team dedicated to exceptional coffee.

Over the years, our objectives have undergone slight modifications, yet our fundamental values have remained steadfast: to create distinctive products, using quality ingredients with unwavering integrity

Working Hours :
Exact shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working