IT Apprenticeship

Help set up new user accounts, manage password resets, apply security updates, and support basic cyber security tasks to keep systems safe. Log and manage support tickets, making sure issues are prioritised correctly, resolved on time, and escalated to senior engineers when needed. Provide technical support to staff and clients, both remotely and on-site, helping fix hardware, software, and network issues. Install and set up computers, laptops, servers, routers, and switches, making sure everything is working properly after installation. Install and update operating systems, business software, and security tools, including setting up user profiles and permissions. Monitor systems using remote tools to spot performance issues, faults, or potential security risks before they become bigger problems. Follow step-by-step technical guides and internal documentation to troubleshoot issues, carry out tasks correctly, and keep accurate records of work completed.

Training:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Training Outcome:

Possible progression upon successful completion of the apprenticeship. 

Employer Description:

Baltic Apprenticeships are excited to be working with Fusion Technology Solutions to help them find their next IT Apprentice. Fusion Technology Solutions is a UK-based managed IT services provider that supports small and medium-sized businesses with reliable technology solutions, including IT support, cyber security, cloud services, communications, and proactive system monitoring to keep clients’ technology running smoothly.

 

Working Hours :
Monday to Friday, 9.00am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working