Apprentice IT and Telephony Technician

As part of the role, you will: 

Assist with the installation of cloud and on-premises business telephony systems at customer premises Support the installation of network cabling infrastructure including CAT6 and CAT6a systems Help install and configure wireless networking solutions for business customers Assist with the activation and programming of cloud and VoIP telephony services Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services Carry out remote programming and configuration changes to customer systems Liaise with field engineers to ensure the ticketing and service system is kept up to date Communicate with customers to provide updates on service requests and ongoing projects Work with suppliers regarding equipment orders and service requests Support the sales team by researching products and services Assist with general administration tasks within the service team 

Training:
The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations On completion, you will achieve a recognised apprenticeship qualification

Training Outcome:
Full-time apprenticeship with long-term career opportunity

Employer Description:

Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses. 

Working Hours :
Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,A proactive “can-do” approach,Strong timekeeping