IT Helpdesk Apprentice

Support the IT service desk by responding to incoming tickets and service requests. Responsible for contributing towards the upkeep of IT documentation, including peer reviewing. Responsible for the first point of contact for IT issues Accountable for escalation of IT problems to second-line support teams or the IT manager, where applicable. The creation of new user accounts and delivery of training for both new and existing users. Contribute towards monthly KPI metrics, with an aim to drive continuous improvement of services. Contribute towards IT projects both internally and across the wider organisation.

The job description is not intended to be exhaustive.

Training Outcome:

Potential permanent position upon completion of this apprenticeship program, depending on business needs.

Employer Description:

At analox, our values, teamwork, commitment to excellence, customer focus, pride, integrity, and boldness are at the heart of everything we do, guiding how we work together, innovste and serve our customers.

Working Hours :
Monday - Friday. Times TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative