Digital Support Technician Apprentice

As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.

You will gain hands-on experience in:

Responding to IT support requests and troubleshooting issues Installing, configuring, and updating software and hardware Supporting users with digital tools such as Microsoft 365 Maintaining accurate records of IT support activities Learning basic networking, security, and device management Managing user accounts and permissions Identifying and escalating more complex issues where needed

Training:

Digital Support Technician Level 3.

Training Outcome:

The successful candidate may be chosen to have a full-time role after completing their apprenticeship.

Employer Description:

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

Working Hours :
Monday to Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative