Level 2 Customer Service Apprenticeship

An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available.

The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

The main duties associated with the role are to provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion Visitors sign in and out and the member of staff they are seeing are advised of their arrival The tidiness of the waiting room and the safety of its inhabitants Queries are answered or passed to an appropriate member of staff in a timely fashion Accurately updating patient records using System-One Acting as requested by doctors and the nursing team Phoning patients to arrange/rearrange appointments and/or confirm test results

Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice The apprentice will spend 20% of their working hours in off the job activities and training On the job and off the job training will be delivered in the workplace

Training Outcome:
Potential full-time role on completion of the apprenticeship

Employer Description:
An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available. The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

Working Hours :
Monday - Friday, 08:00 start if morning shift 18:30 finish if afternoon shift. Usually, 6 hour shift.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Team working