Gateway & Data Collections Apprentice

Act as a first point of contact for enquiries into the outreach service.
Managing the Gateway inbox and responding to customers and external stakeholders. Assisting with processing referrals and providing phone cover. Supporting daily administration and data collection activities. Coordinating bookings for community hubs and signposting customers to services that meet their needs. Ensuring appropriate escalation for customer referrals and/or contacts. Handling data accurately and confidentially, maintaining full GDPR compliance. Upholding Peabody’s policies, including Equality, Diversity, and Safeguarding.

Training:
You will complete a variety of induction training to settle yourself in and then begin your Level 3 Business Administration Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme. Training will be scheduled in line with working pattern. 

Training Outcome:
The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles. Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

Employer Description:

We’re responsible for 109,000 homes across London and the home counties. We also look after the community centres, play areas and green spaces that bring these areas to life. Our job is to keep these places well-maintained and provide reliable landlord services.

Beyond our role as a landlord, we provide specialist homes and care and support services that help around 25,000 vulnerable people. With carefully designed homes and tailored support, we help people build independence, stability and wellbeing in their daily lives.

We’re focused on listening to residents so we can deliver better services and better homes and places. Our local teams work closely with residents, councils and partners to tackle inequality, improve wellbeing and strengthen communities. Alongside this, we’re committed to play our part where we can in building more affordable homes which our communities need.

Working Hours :
Monday-Friday on site 5 days a week. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience