Trainee Motor Claims Handler Apprentice

You will support customers after road traffic accidents and help progress their claims while completing a structured apprenticeship programme. Full training and mentoring are provided.

Key Responsibilities

Take customer calls and record First Notification of Loss (FNOL) details. Update claim information and handle general administration. Liaise with repairers, hire providers, and recovery agents. Keep customers and referrers informed and provide clear, professional support. Follow internal processes and regulatory requirements.

Training:

The apprenticeship will be delivered with a blend of on-site and online meetings with the assessor every 4 - 6 weeks until completion of the apprenticeship.

Training Outcome:
Motor Claims Handler – taking ownership of your own caseload and making independent decisions. Senior Claims Handler – managing more complex claims and providing guidance to newer team members. As the business continues to grow, there may also be opportunities to move into other roles across the company. 

Employer Description:
What We Do
At Optima Claims we have over 30 years’ experience in the insurance industry. We specialise in working with commercial insurance brokers, insurers and directly with fleets, to provide personal, tailored, start-to-finish motor claim solutions. Our approach is to ensure good knowledge and understanding of all customers and to provide solutions which are flexible, transparent and fair.

Working Hours :
Monday - Friday 9.00am - 5.00pm with 30 minutes for lunch.

Skills:
Communication skills,Organisation skills,Team working,Strong communication skills,Good listening skills,Empathy and professionalism,Good attention to detail,Willingness to learn & develop,Confident using IT Systems,Good IT Skills,No claims experience required,C/Service experience helpful