Digital Support Technician Apprentice - Southwick

What you’ll do:

Answer phones and emails, triage simple queries, and escalate when needed LMS administration resetting courses, passwords, basic troubleshooting, and simple reports Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates Update the website for new course launches titles, descriptions, images, and links HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards SharePoint housekeeping folders, permissions, metadata, and version control Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks Create simple SOPs and spot quick wins for efficiency

You’ll bring:

Clear written communication and tidy naming and version control habits Confidence with Articulate Rise or similar web authoring, or willingness to learn Basic HubSpot and SharePoint skills, or willingness to learn An eye for layout, readability, and accessibility Accuracy with data and confidentiality

Nice to have:

Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.

Training:

Level 3 Digital Support Technician Apprenticeship qualification.

Functional Skills in maths and English, if required.

Blended on/off the job training.

Training Outcome:

Full-time employment is expected once the apprenticeship is complete.

Further training opportunities with Higher Level Apprenticeships are also available.

Employer Description:

Our senior team have over 20 years of experience within the fleet industry. With innovation at our core, our team can have a strategic impact on how fleets operate.

Our foundation is built in tech. Our Software Engineer team have worked on large implementations and programme deployment.
We understand new technology making us dynamic in our solution building. 

Working Hours :
Monday- Friday, between 9.00am- 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Patience