Digital Experience & AI Apprentice

You’ll be supported, mentored and encouraged as you grow your confidence and skills across our digital tools, platforms and ways of working.

Here’s some of what you’ll be getting involved in: 

Helping design and test new digital features like bots, self‑service tools and updates to our portal Creating and updating clear, helpful content for our knowledge platforms and digital channels Exploring AI and digital tech to spot opportunities for improvements or new ideas Looking at data and insight to understand how people use our digital services Helping teams across YH get to grips with new tools and explaining how they work Supporting colleagues to confidently talk about and promote our digital services to residents Creating simple guides, how‑to content and digital comms to help people get the most from our tools Taking part in user testing, accessibility checks and journey mapping Working with the Head of Customer Digital Enablement, Operations and Transformation teams on projects Providing general support to keep digital work moving smoothly - from organising feedback sessions to capturing actions

Training:
At Yorkshire Housing, we own and manage nearly 20,000 homes across the region, and our mission is to make it possible for people to have a place they’re proud to call home Digital innovation helps us be more customer‑obsessed, more efficient and more pre-emptive - ultimately improving the customer journey and enabling us to deliver great homes and great services across everything we do In this apprenticeship role, you’ll be part of making that happen

Training Outcome:
Once you’re qualified, we’ll work with you to explore future opportunities with us - because we know good talent when we see it  

Employer Description:

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Digital Experienece & AI  Apprentice you’ll play a key role in making this happen.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Initiative,Interest in AI & digital tech,Able to use digital platforms,Ability to manage own time,Work with numbers and data,Professionalism,Collaborative mindset,Positive approach to learning