Customer Services Apprentice

Greeting customers and helping them with enquiries about things like housing, waste & recycling, and planning Responding to customers by phone, email, online forms and face‑to‑face Supporting reception and keeping the front‑of‑house looking great Encouraging customers to self‑serve using our digital tools. Working with teams across the Council to get customers the answers they need Learning how to handle sensitive enquiries and support vulnerable residents Keeping our systems and records up to date

Training Outcome:
Progression on to the Customer Service Level 3 Apprenticeship Completion of this Apprenticeship could lead to a role as a Customer Service Officer

Employer Description:

At Waverley Borough Council, ee provide a range of services including housing, planning, refuse collection, recycling, environmental services, council tax collection, leisure faciltites, playgrounds and parks as well as support for vulnerable people.

We contribute to local communities and make a difference to those who live and work in the Waverley Borough. Working with us means that we unvest in you and your career in a fair and flexible workng environment.

We are an ambitious organisation with clearly defined priorities. All our work stems from the aim to deliver local, open and interactive government, create a strong and resilient local economy and to protect our environment by taking effective action to tackle the Climate Emergency. We believe in delivering good quality housing for people of all incomes, effective stratgic planning to meet the needs of our communities, and delivering projects that improve the health and wellbeing of our residents. 

 

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience