Customer Service/Business Admin Apprentice – Bowel Cancer Screening/Endoscopy

We are looking for a positive, friendly individual with a caring attitude and a commitment to supporting the Trust’s Values, Together - Safe, Kind, Excellent. You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

You will be providing administration support within the Bowel Cancer Screening Programme office and the Endoscopy Department with duties which include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills, and have a desire to deliver excellent customer service within their role.

Key duties and responsibilities:

Provide and receive straightforward messages communicating effectively and professionally, welcoming and treating everyone (patients, relatives, colleagues and Trust staff) in a friendly and courteous manner, presenting a good image of yourself through your attitude, behaviour and appearance Plan and organise a range of tasks to meet daily deadlines and ensure work procedure is of the quality and quantity required to meet Trust and department standards Assist in ensuring the working environment is safe and of a professional appearance, reporting any problems, repairs/collection of waste as instructed and maintain efficient and effective use of resources Work effectively and efficiently to share ideas to improve service delivery Provide support to the Endoscopy Department as required

Tasks to include:

To assist with greeting visitors face-to-face Receive and respond to basic telephone enquiries Liaise with colleagues, pass on difficult enquiries/seek general assistance Book basic appointments, interpreting and courier services Request GP summaries and submit blood requests for nursing team Support with audits Assist in monitoring stock levels Collect and distribute mail Follow a general schedule of work to meet deadlines Carry out other administrative duties as directed 

Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification You will study a Customer Service Practitioner Level 2 qualification over 18 months You will receive a minimum of 6 hours per week during your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion) Additional training will be given in the workplace

Training Outcome:

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. 

You will be supported by a dedicated Apprenticeship Team to do this.  We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Employer Description:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Working Hours :
Monday to Friday normal office hours, times to be discussed and agreed (i.e., 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Enthusiasm,Positive work ethic,Motivated,Keen to learn,Flexible,Punctual,Knowledge of Microsoft package