Administration Apprentice

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team and accounts team.

Key Responsibilities and Accountabilities:

Customer service Administration Health and safety General Answer telephone calls, taking messages where necessary Answering email queries from customers or forwarding on to the relevant department Liaising between driver and customers resolving onsite issues Supplying customers with ETAs and updates on jobs where required Administration within both transport and accounts Support the team with inputting jobs onto the transport system Briefing drivers on jobs and customer requirements Filing and general admin for transport office

Health and Safety:

Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times Report any health and safety issues or contraventions witnessed anywhere within the business to your manager

General

Comply with all policies and procedures within the company Ensure that you implement our equality and diversity policy in all areas of your work Work together with all our employees to help us achieve our aims

This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills maths and English if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your
working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:
Great prospects for progression to a full time position for the right candidate

Employer Description:

S.E. Broscombe Limited is privately owned family run transport company which started in April 1915 by Sarah Elizabeth Broscombe with horse and carts working for engineering companies within the Huddersfield area. With over 100 years within the industry.  The company is owned and managed by the Brooke family who are involved on a daily basis with the running of the company and we still hold strong the value of a high-quality service at a competitive price. S.E. Broscombe run a fleet of vehicles from 1.5 to 44 tons gross which include flats, curtain siders, box vehicles and specialist vehicles including tail lifts and lorry mounted cranes. We take great pride in our fleet and have won many awards and accolades for their high spec livery. We operate the whole of the UK and parts of Europe and full and part load service. All our vehicles have in cab communication systems and are satellite tracked.

Working Hours :
Monday to Friday 9am to 5pm. Half hour unpaid lunch break. 37.5 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Good attendance record,Self Motivated