Apprentice Customer Service and Social Media Administrator

The role will include various administration, customer service and social media duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

General administrative duties including typing correspondence by e-mail and letter Organising business travel Administering the company’s internet shop, packaging and distribution of internet ordered goods, dealing with incoming and outgoing post To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents Using Microsoft Packages, in particular Word, Excel and PowerPoint Answering enquiries via our Ebay account Taking photographs of items to be sold on Ebay Adding parts to Ebay Cleaning parts so they are ready to be photographed for sale To deal courteously and efficiently with all visitors. Answering the telephone in a professional manner and dealing with general enquiries from customers and clients. Providing refreshments for visitors when required Inputting data onto internal systems with a high level of accuracy Dealing with stationary/stock levels and reordering as and when appropriate Assisting all members of the team as and when required Dealing with requests for information Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction session, lessons, work-based training/support sessions Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going Access support from tutor/assessor/manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:

Knowledge

Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and Service knowledge

Skills

Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge

Behaviours/Attitude

Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio Interview Practical Observation Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025.

This post may close early if sufficient interest is received.

Training Outcome:

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Employer Description:

Mirfield Auto Spares Ltd has over 30 years of experience in exporting commercial spare parts, complete vehicles and machinery; we are one of the UK’s largest stock lists of second hand commercial vehicle spares, exporting to 36 countries around the world.

Working Hours :
Monday to Friday, 9.00am - 5.00pm (2 x unpaid 15 min breaks am and pm and half hour lunch break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Ability to use Microsoft,Ability to use Social Media,Excellent Timekeeping,Excellent attendance record