Office Administration Apprentice

Lincolnshire Pond Plants is a thriving, family-run business based in the heart of Lincolnshire, specialising in high-quality aquatic plants for ponds and tropical fish tanks. Our Head Office is located in Brookenby, and we have recently opened a new retail store in Boston, offering one of the largest selections of aquatic plants in the region.

As our new Office Administration Apprentice, you will receive full training and ongoing support to develop your knowledge of our business, systems and procedures. We are a close-knit, friendly team, and this role offers the opportunity not only to provide administrative support but also to gain experience across different areas of the business.

Main duties and responsibilities:

Answering telephone calls and assisting customers with enquiries Administering our online sales platforms, including responding to messages and queries Accurately entering data and organising, filing and storing paperwork and electronic records Supporting all aspects of general office administration Maintaining and updating Excel spreadsheets Processing customer orders efficiently Gathering and recording customer feedback Assisting with social media posts and updates Supporting customers in our new retail shop Liaising with wholesale customers Working collaboratively with other departments, including supporting the warehouse team with picking and packing orders when required Developing knowledge of our aquatic plant range and wider business operations Undertaking any other duties appropriate to the role

Your usual place of work will be Brookenby Business Park, close to Market Rasen in Lincolnshire. There will also be opportunities to work from our new retail store in Boston, where we will provide transport between the two sites.

Training:

All deliveries for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Training Outcome:

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on-the-job and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes well-being, and values teamwork.

Employer Description:

Lincolnshire Pond Plants is a thriving, family-run business based on the historic grounds of RAF Binbrook, proudly supplying award-winning aquatic plants across the UK. With gold accolades from RHS shows, including the prestigious Chelsea Flower Show, the team is passionate about quality, expertise and exceptional customer service. From hardy water lilies to tropical aquarium plants, they combine specialist knowledge with a warm, personal approach. Joining Lincolnshire Pond Plants means becoming part of a dedicated, supportive family team where your contribution truly matters and no two days are the same.

Working Hours :
Normal working hours are 08.00 – 16.30 Monday to Friday, with the addition of working every other Saturday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Confident telephone manner,Friendly and approachable,Reliable,Flexible