Apprentice IT Solutions Technician

The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support. Tasks & responsibilities include:

Understand customer businesses and our operational departments as to how they use our products Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems Collate and document business requirements working closely with internal stakeholder departments Work with operational teams to understand key business areas for improvement and automation Review and analyse Product & System specifications  Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process Support product roadmap delivery based on business wide priorities  Report product defects to development teams and communicate known issues to Product stakeholders Design and create test scripts for manual execution  Execute test scripts, reviewing, and communicating results UAT validation for new functionality, product defect resolution and version updates Investigate test case failures, including Grafana, JSON & XML file review Conduct overall platform regression testing Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer Investigate and escalate any reports of platform or major functionality outages Support with onboarding and user setup

Training:

The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as an IT Solutions Technician. This training will be structured and delivered by Cheshire College– South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.

Training Outcome:
A full-time role is potentially available on successful completion of apprenticeship

Employer Description:

We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Lime & Aviate – here’s a little more on each brand’s speciality: Lime are the British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits. Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind. This role sits within our team of Product experts who act as the gateway between our client facing brands and our development company Calrom. We’re responsible for our Travel Systems products; including identifying business requirements, scoping, change management, defect resolution, test plans and versioning release validation of our bespoke travel systems and partner integrations to ensure our Travel System products operate seamlessly.

Working Hours :
Monday- Friday between the hours of 08:00– 19:00 (to be determined by manager)

Skills:
Communication skills,Attention to detail,Organisation skills,Analytical skills,Time management skills