IT Helpdesk Technician Apprentice

Resolve assigned IT helpdesk calls Assist with all channels of communication into the helpdesk (phone, email, web portal) To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals Provide cover for the helpdesk between the hours of 7.30am to 5pm Attend relevant meetings as required Build a good rapport with all helpdesk customers Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Apply diagnostic utilities to aid in troubleshooting

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services  Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.

Working Hours :
Days and shifts to be confirmed.

Skills:
IT skills,Customer care skills