Employee Relations Manager- London £45/50k

Employee Relations Manager- London £45/50k

London | Hospitality | Multi-Site Operations

Salary: £45,000 – £50,000 plus bonus and benefits.

We are working with a popular and fast-growing London bar and late-night hospitality group to recruit an experienced Employee Relations Manager to join their People team. This is a key role responsible for leading and managing complex employee relations matters across a large multi-site hospitality estate and central support functions. The role ensures ER cases are handled fairly, consistently, and in line with UK employment law, while balancing commercial priorities and protecting the company’s culture and brand reputation. Working closely with Operational Leaders and the Support Office, you will provide expert guidance on employee relations matters, mitigate risk, and help build management capability across the business.

Key Responsibilities

Lead complex ER cases end-to-end including disciplinary, grievance, performance, probation, absence, and investigation processesProvide practical and commercially sound advice aligned to UK employment law and ACAS Code of PracticeSupport or conduct investigations and formal hearings where requiredDraft clear and defensible outcome documentationGuide managers through challenging conversations and decision makingWork with senior People leaders and external legal advisors on high-risk or complex mattersEnsure ER processes remain consistent, fair, and legally compliant across the businessSupport protected conversations and settlement discussions where appropriateDevelop ER capability across General Managers, Operations Managers, and central teamsDeliver practical ER training and coaching to managers to strengthen decision making and early interventionMonitor ER case trends and provide insight and reporting to senior leadershipContribute to policy development and ensure people practices remain practical for a fast-paced late-night hospitality environment

Experience Required

Significant employee relations experience within multi-site hospitality is essentialStrong and up-to-date knowledge of UK employment law and ACAS guidanceProven experience managing complex and high-risk ER cases end-to-endExperience partnering with senior operational stakeholdersCIPD Level 5 or above

This is an excellent opportunity for an experienced ER professional with a hospitality background who enjoys partnering with operational leaders and working in a dynamic, fast-paced environment.

Contact Stuart Hills or call 0207 79 02666