ServiceNow Lead Technical Consultant

Hybrid – 2 days a week from the office (London / Manchester / Glasgow / Newcastle – Hybrid) | Permanent Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow delivery capability. They are looking for an experienced ServiceNow Lead Technical Consultant to lead complex ServiceNow implementations and support large-scale digital transformation programmes. This role combines technical leadership, solution delivery, and stakeholder engagement, ensuring ServiceNow implementations are delivered to a high standard while aligning with business objectives, governance frameworks, and platform best practices. Key Responsibilities Delivery & Technical Leadership - Lead the delivery of ServiceNow implementation projects across enterprise environments - Guide development teams on configuration, customisation, and integrations - Ensure solutions follow ServiceNow best practices and architectural standards Platform Expertise - Oversee implementation across ServiceNow modules such as ITSM, ITOM, HRSD, IRM and SPM - Provide technical guidance on scripting, workflows, and automation - Support integration of ServiceNow with wider enterprise systems Stakeholder Engagement - Act as a bridge between business stakeholders and technical teams - Facilitate workshops to gather requirements and design solutions Quality & Governance - Support testing, defect resolution, and release management - Ensure documentation, governance compliance and operational readiness Experience & Skills - 5+ years of experience working within the ServiceNow ecosystem - Strong experience across modules such as ITSM, ITOM, HRSD, IRM and SPM - Experience delivering enterprise-scale ServiceNow implementations - Strong understanding of ITIL processes and ServiceNow delivery standards - Experience working within Agile and traditional delivery environments - Strong communication and stakeholder management skills Preferred Qualifications - ServiceNow certifications such as CSA or CIS (ITSM, HRSD, ITOM etc.) - ITIL certification - Experience mentoring junior consultants and supporting technical teams - Experience delivering complex digital transformation programmes