Membership Director - Ultra Luxury Members Club, St. Moritz

Membership Director – Ultra Luxury Members Club, St. Moritz

Salary: Up to £170,000 

We are seeking an accomplished Membership Director to lead and grow the membership experience for a prestigious ultra-luxury members club launching in St. Moritz, Switzerland. This is a rare opportunity to shape the member journey and deliver bespoke, world-class experiences in one of the most iconic alpine destinations.

Based in St. Moritz, with seasonal focus during the winter months (approx. 6 months on-site), ensuring a visible presence and hands-on engagement with members. Off-season focus on strategic planning, membership growth, and long-term relationship management.

The Membership Director will be accountable for the full membership lifecycle, from acquisition and onboarding to engagement and retention. You will cultivate a culture of excellence and discretion, ensuring every member enjoys a tailored and elevated experience.

Responsibilities:

Drive membership strategy, acquisition, and retention across all segments.Develop and maintain strong, trusted relationships with members, ensuring exceptional service and personalised engagement.Collaborate with operations and events teams to deliver world-class experiences for members year-round.Lead a dedicated membership team, fostering a culture of excellence, discretion, and attention to detail.Monitor membership metrics, reporting on growth, retention, and engagement, and implement initiatives to achieve targets.

Requirements:

Proven experience in luxury hospitality, private members clubs, or exclusive lifestyle brands.Fluent in English; proficiency in German and/or Italian is required.Exceptional interpersonal and communication skills, with a track record of building strong relationships with high-net-worth clients.Commercially astute with experience managing membership revenue and KPIs.Highly organised, proactive, and experienced in leading small, high-performing teams.