Service Advisor / Automotive Service Advisor / Aftersales Advisor

Service Advisor / Automotive Service Advisor / Aftersales Advisor Location: Ashford, Kent Salary - Upto £31k basic with OTE £40K Job Type: Full Time – Permanent Industry: Automotive / Motor Trade / Vehicle Service A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service. This role is ideal for candidates currently working as a: - Service Advisor - Automotive Service Advisor - Aftersales Advisor - Vehicle Service Advisor - Motor Trade Service Advisor - Dealership Service Advisor Key Duties - Managing vehicle service bookings and customer appointments - Handling vehicle drop-off and collection - Completing pre-service customer calls - Providing progress updates during vehicle repairs - Liaising with technicians and workshop controllers - Managing job cards, service administration and customer records - Upselling vehicle health check repairs and additional work - Maintaining high levels of customer satisfaction - Achieving service department KPIs and targets Experience Required - Previous experience as Service Advisor / Aftersales Advisor - Experience in automotive dealership, garage or service centre - Strong customer service and communication skills - Good IT and administration skills - Ability to work in a fast-paced motor trade environment - A full UK driving licence Benefits - 32 days annual leave including bank holidays - Training and career development - Staff discounts on servicing and parts - Team events and company socials - Modern digital service systems If you are interested, please apply here.