Patient Care Service Admin Assistant Apprentice

Scanning and downloading of letters and correspondence into the clinical system and coding relevant information accurately Photocopying and redaction of medical records for submission to insurance companies and solicitors Supporting the call/recall system by inviting patients to attend long-term condition clinics and coding all invitations Registration of new patients onto the clinical system Processing received medical records to offsite storage Returning recalled medical records to Primary Care Services England Carrying out audits and searches on the clinical system Signposting patients to the most appropriate care provider and booking appointments into the surgery clinical system Dealing with patient and pharmacy queries via telephone, face to face and messaging services Liaising with hospital departments on behalf of patients and clinical staff Processing prescriptions in line with practice protocols Offering general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, in person or via the telephone Facilitating effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies

Training:
Working towards completing Level 3 Business Administration Apprenticeship Standard Work Based Learning with attendance once per month at Hertford Regional College Broxbourne Campus for teaching sessions with Assessor

Training Outcome:
There may be an opportunity for progression and a permanent part time position subject to performance

Employer Description:

The Maples Is a GP Practice with 12500 patients registered based in the Canada Fields estate in Broxbourne providing healthcare services to its population. We are lucky to have a recently refurbished purpose-built surgery to house our clinical and administration teams.

Working Hours :
Monday- 9am- 5pm (lunch 11-12)- 7 hrs Tuesday- 11am- 6pm (lunch 12-1)- 6hrs Wednesday- 10am- 4pm (lunch 12-1)- 5 hrs Thursday- 10am- 6pm (Lunch 12-1)- 7 hours Friday- 8am- 1pm -5 hours

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Adaptability,Willing to learn,Empathy,Compassion