Customer Service Apprentice

Day-to-day tasks will include:

Initiate and coordinate internal kick-off meetings for new customers and new orders Initiate contract review process and manage progress. Issue open orderbooks to customers. Ensure all customer meeting notes are agreed, communicated and progressed to resolution. Participate in quarterly business reviews with customers where agreed actions are communicated and progress to resolution. Resolution of all blocked orders. Resolve customer complaints and issues efficiently, working with the appropriate department when necessary. Respond to customer inquiries via phone or email in a timely and professional manner. Attend team meeting and provide a weekly summary of key activities. Hold morning meetings around the contract review process and attend other depts. SQCDP (Safety, Quality, Cost, Delivery, People) as appropriate, to ensure understanding of targets, objectives and risks. Work with the customer on future demand and ensure forecasts are shared.

Training:
This is a Customer Service Level 3 Apprenticeship, which is delivered over a 15-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training Outcome:

Upon successful completion of the apprenticeship, there will be a full time position available within the Customer Account department, or within another area of the business.

Employer Description:

Established in 1967, PP Control & Automation has grown to be an award-winning provider of strategic outsourcing solutions to many of the most successful and respected machinery builders worldwide, employing more than 200 staff at its manufacturing site in Walsall, West Midlands and continuing its growth as one of the largest independent suppliers of control & automation solutions in Europe.

Working Hours :
Monday- Thursday 8:00am-5:15pm Friday 8:00am-12:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Confident when communicating