Business Administrator Apprentice

Planning & Resource - Ensure our Field Engineers work efficiently and meet customer expectations. You’ll learn to manage engineer schedules, deploy daily activities, and support them with admin tasks to maximise productivity and keep customers informed. 

Fleet & Compliance - Support Field Engineers with all aspects of their company vehicles to keep them safe and mobile. You’ll coordinate new vehicles, manage breakdowns and repairs, work with external lease partners, and ensure compliance with legal and internal standards such as licence checks, fines and audit requirements. 

Customer Relations - You’ll support customer feedback activity, help resolve customer concerns, and work with teams across the business to improve processes. You’ll learn how we use customer insight to drive change, rebuild loyalty, and deliver service that goes beyond expectations. 

Training:
Training will take place in the workplace with your online tutor and coach who will support and guide you for the duration of your apprenticeship Training delivery is in a blended learning format using a combination of live taught classes, 1-2-1 coaching and E-learning Training will be fortnightly

Training Outcome:
This apprenticeship will progress into becoming a member of the Baxi Team, working in either Planning & Resource, Fleet & Compliance or Customer Relations

Employer Description:

Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers. Our established foothold in the heating manufacturing market with a well-respected product portfolio, committed and long-standing customers across both commercial and residential markets and an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us!

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Patience,conflict management