Customer Service Apprentice

This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience.

You will predominantly support customers via:

Livechat (answering customer queries efficiently and professionally) Email responses Assisting with outbound customer calls Supporting the wider Customer Experience team (we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role.)

You’ll learn how to:

Identify and assess customer needs Provide accurate, valid and complete information using the right systems Think creatively to resolve issues Build sustainable relationships and trust with customers Handle objections professionally and empathetically Work across departments to find the best solutions

You will also gain exposure to:

Reporting and data entry Handling more complex queries (with support from senior team members) Supporting day-to-day tasks within the Customer Experience department

Training:
All delivered in the workplace with monthly assessor visits

Training Outcome:
To be discussed at interview

Employer Description:

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass.

Working Hours :
Monday: 8:30am- 2:00pm, Tuesday to Friday: 8:30am- 5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Positive and motivated,A passion to helping people,Empathetic,Professional and resilient