Sales Administrator Apprentice

Accurately inputting customer orders on to CRM system in timely manner Ensure all order details, pricing and customer information are correct and complete Resolve customer queries promptly and professionally via telephone and email Answer and manage all incoming calls, directing enquiries as required Liaise with the warehousing team to coordinate order fulfilment, stock availability and delivery timelines Monitor order progress and proactively address any issues or delays Maintain up-to-date customer records and documentation Support the sales team with administrative tasks as required Work collaboratively with internal departments to ensure smooth operational flow

Training:
Customer Service Practitioner Level 2 Functional Skills maths and English if required In-house training- no day release required Off-the-job training

Training Outcome:
Can progress within team depending on performance

Employer Description:

Metpro are a leading multi-service manufacturer & supplier of cable management products to Electrical Wholesalers and bespoke components for OEM businesses based in Wednesbury.

Working Hours :
Monday- Friday 8.00am - 4.30pm / 8.30am-5.00pm with 1/2 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative