Housing Regulation Licensing Team - Apprentice

You will be based at the Portsmouth City Council Civic Offices reporting directly to the Housing Regulations Manager You will be required to support the Private Sector Housing teams to manage our HMO licensing Service provision by carrying out a range of administrative duties including answering customer enquiries, resolving issues, call taking, uploading information on our IT systems, recording, and analysing data and supporting the Housing Regulations Licensing Team You may be the first point of contact for Landlords, Licence Holders, and Property Agencies as we offer a frontline service As the Business Administrator Apprentice, you will also be
responsible for providing advice, guidance and assistance to customers contacting the service in line with the Housing Act 2004

Training:

You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

IT Record and Document Production Decision Making Interpersonal Skills Quality Planning Project Management Business Processes

As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training.

The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.

Training Outcome:
This is a Fixed Term Contract for a total of 21 months which includes the end point assessment

Employer Description:

 information
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Working Hours :
Monday - Friday, with hours typically between 8.30am and 5.00pm, with some flexibility.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental