Digital Support Champion Apprentice

Join us as a Level 3 Digital Support Apprentice and play a key role in driving digital excellence across our organisation. 

In this role, you will:

Become a digital champion, helping colleagues get the best from our systems and tools Troubleshoot technical issues and provide clear, confident support Enhance the use of our internal case management system to improve efficiency Support the rollout of new technologies, including AI platforms such as Copilot and ChatGPT Help introduce structured, effective approaches to digital adoption and learning Contribute to building a more digitally confident and capable workforce 

Training:

Digital Support Technician Level 3 Apprenticeship Standard:  

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online on TDM's Virtual Learning Platform. 

You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body. 

This is a Level 3 qualification. 

Knowledge modules will include:

Digital Technologies Data Management and Information Systems Security Applications Technicians 

Training Outcome:

Opportunity to build a career within a successful professional organisation. Consideration will be given to progression onto a higher-level or degree apprenticeship programme for the right candidate. 

Employer Description:

Bradley Haynes Law is a trusted, communityfocused firm of solicitors based in Worcester, providing clear, professional legal advice for both businesses and individuals. Their services span commercial law, property, family matters, immigration, wills and probate, dispute resolution, and more, with an emphasis on approachability, expertise, and supporting the local community. 

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Ability to follow processes,Interest in emerging AI tools