Customer Service Team Apprentice

Answering the telephone Dealing with enquiries Using different systems Assisting the online sales team Producing reports Manifesting consignments Problem solving Forging good relationships with customers and team members Be able to respond to emails efficiently and professionally

Training:

Customer Service Practitioner Level 2.

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Training Outcome:

For the right candidate who successfully completes this apprenticeship, there may be the opportunity to progress their career with the company.

Employer Description:

A family business that’s proud of its Nottinghamshire origins and family values. Our people are the heart and soul of what we do. It’s important to us to bring together the best of our people and the latest technology to offer a seamless, stress free experience for our customers. Carrying both domestic and hazardous freight, our drivers deliver to any UK destination and to major mainland European countries, delivering anything from one to thousands of pallets to multiple sites on the same day.

Working Hours :
Monday to Friday, hours between 08:30 and 18:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative