Apprentice Customer Service Administrator

The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

Administration:

Uploading and maintaining customer records Validating customer work orders Creation of customer invoices Maintain health & safety standards Dealing with stationary/stock levels and reordering as and when appropriate Using Microsoft Packages, in particular Word and Excel Responsible for co-ordinating the post Work co-operatively with other teams and partners to deliver services effectively Help out in times of need to ensure quality of service is met To deal courteously and efficiently with all team members, which will include our field personnel Inputting data onto internal systems with a high level of accuracy Dealing with requests for information

Customer Service:

To deal courteously and efficiently with all visitors Providing refreshments for visitors when required Respond to emails promptly Answering the telephone in a polite and professional manner, dealing with enquiries quickly and efficiently Assisting all members of the team as and when required

Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirement's to complete the programme are as follows:  

Attend and be punctual for all induction session, lessons, work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence on-going Access support from your tutor's assessor/manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. 

Training:

You will study at Kirklees College, following the Business Administrator Level 3.

The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2. 

Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following:

Showcase/Portfolio Interview Presentation on Project Knowledge Test Practical Observation Professional Discussion

You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.

Training Outcome:

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. 

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Employer Description:

At Hall & Rhodes Security Ltd, we provide comprehensive installation and maintenance of a wide range of security systems for industrial, commercial, and domestic premises.

Our services include intruder alarms, CCTV, access control, and security lighting – all tailored to meet your specific needs.

We take immense pride in our work, employing a dedicated team who are driven by our core mission: "To exceed our customers’ expectations."

In 2003, we earned the prestigious NACOSS Gold accreditation from the National Security Inspectorate (NSI), the highest honour in the security industry.

As an NSI-approved company, we are certified for intruder alarms, CCTV, and access control, ensuring all systems are designed and installed to current European standards, including BS EN 50131 and PD6662. Additionally, we maintain existing systems installed to BS 4737 and offer expert advice on system upgrades or improvements, even for installations by other companies.

Our reputation for excellence has made us a preferred choice for many local authorities and insurers, with most of our new business coming from the glowing recommendations of our satisfied customers.

Working Hours :
Monday to Friday, 08:30 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Excellent Timekeeping,Excellent attendance