Customer Service Apprentice

Duties will include:

Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries Handling and resolving customer queries at the first point of contact wherever possible Using multiple systems simultaneously to find information and update records Managing challenging situations with empathy and professionalism Providing advice and guidance on a wide range of housing-related matters Directing complex queries to the appropriate teams when necessary Working in a fast-paced environment where no two days truly are not the same

Applicants should have:

Strong communication skills - both verbal and written Ability to multitask and manage your time effectively Resilience and patience when dealing with challenging situations Computer literacy and ability to learn and use multiple new systems quickly Ability to remain calm under pressure

Training:

Customer Service Practitioner Level 2.

The apprenticeship training will take place one day per week, online lessons and remote learning.

Training Outcome:

If successful, the apprenticeship could be offered a full-time position within the customer contact team or another area within the business.

Employer Description:

At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.

This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.

You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs.

 

Working Hours :
You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30-17:00, 09:30-18:00, and one day per week 11:30-20:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience