Apprentice Receptionist - Guest Experience Expert
We are looking for an Apprentice Receptionist - Guest experience expert. The correct candidate will understand the importance of excellent customer service, and be willing to learn to provide an impeccable guest experience
Job Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Key duties include:
Process guest check-ins, assigning rooms and activating room keys. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns. Answer, respond to and process all guest calls, messages, questions or concerns. Give guests information and directions regarding property and local areas of interest. Process check-outs and resolving any disputed charges. Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
The Impact you'll Make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
The Full role description will be provided during the vetting process
Training:
The successful Apprentice will need to enrol on a Hospitality Apprenticeship qualification with Inspiro Learning, Marriott UK'S training provider and fulfil their study requirements alongside the job.
Inspiro delivers the assessment, mentoring and guidance required for the apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.
Training Outcome:
As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.
Employer Description:
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
Working Hours :
40 hours a week Variuos shifts TBC
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness