Administration Apprentice - Wills

You will be responsible for the progression of client matters, both Wills and LPA’s, ensuring instructions move forward efficiently, accurately and with outstanding client care. 

For new instructions, your responsibility begins once the document has been signed. From that point, you will take ownership of the matter through to completion, liaising with external stakeholders such as the Land Registry and the Office of the Public Guardian, and keeping clients informed at every stage. 

For existing instructions already in the pipeline, the role requires a fast paced, proactive approach, with the ability to engage confidently with clients, provide empathy, and manage client expectations clearly and professionally. 

You will be a key point of contact for clients, handling inbound calls and ensuring every interaction reflects a genuine commitment to right first time, every time.

This role will be working onsite 5 days per week at our HQ in Derby.

Take ownership of matters after the Will is signed and manage them to completion Keep existing cases moving, reducing delays and maintaining momentum Ensure all tasks are completed accurately and on time Act as a main point of contact for clients Handle inbound calls professionally and confidently Provide clear updates, manage expectations, and show empathy when dealing with sensitive topics Work with the Land Registry, Office of the Public Guardian, and other stakeholders Track responses, chase outstanding items, and resolve issues promptly Maintain organised and compliant file records Ensure all documents, submissions and case notes are accurate and up to date Monitor deadlines and key milestones Follow SRA standards, GDPR requirements and internal policies. Handle confidential information with care Escalate any risks or concerns appropriately

Training:
Work based training via monthly tutor led group delivery sessions 

Training Outcome:
This apprenticeship could lead to full time permanent employment upon successful completion of your apprenticeship Internal applications will be invited for any vacancies at that time

Employer Description:

Right Legal Group is no ordinary law firm. We’re a well‑established, SRA‑regulated national network specialising in Wills, Probate and Estate Planning — but what truly sets us apart is our purpose. We’re on a mission to change the way the UK thinks about making a Will. For us, it’s not just paperwork… it’s about protecting stories, memories and the emotional legacies families treasure most.

At Right Wills, we help clients safeguard more than money. We help them preserve the things that really matter: love, family history, connection and peace of mind for future generations. Every Will we support creates a lasting impact — and as part of our team, you’ll play a role in shaping those meaningful moments.

Joining us as an Administration Apprentice means stepping into a friendly, supportive environment where your growth genuinely matters. You’ll work with passionate people, learn from experts in the legal field, and become part of a forward‑thinking organisation that’s transforming an entire sector.

If you want to build a career where your work makes a difference, where you’re encouraged to develop, and where you help families protect their legacies, this is the place to do it.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Quality Driven