Apprentice (Member Services)

Learn how to act as a contact for those wishing to communicate with Members of the Council including officers and the public To help make arrangements for Members’ attendance at conferences, seminars and other official engagements Be able to deal with Members’ enquiries and casework, including background research, contact with nominated officers and initiating correspondence Monitoring casework response and chasing outstanding issues on behalf of Members Assist Members to manage their web pages and to ensure that information published on Members Web Pages is current and that enquiries received through the pages are dealt with in a timely manner Learn how to organise and service Members surgeries including taking forward generated actions To develop and maintain appropriate office systems as may be required by the Member Support Function To seek advice for members on the criteria, suitability, and content of submission of fund applications Dealing with Member requests for support/tools for their role including IT / phones / accommodation

Training:
To study and achieve the Business Administrator Level 3 during the duration of the apprenticeship

Training Outcome:
We are unable to guarantee a job role on completion of the apprenticeship but if the applicant shows the appropriate level of competency and commitment progression opportunities will be available

Employer Description:

Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people. We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.

Working Hours :
Monday - Friday, 8.30am - 5.00pm, but the flexible working policy is relevant to this role and a new hybrid way of working is in place.

Skills:
Communication skills,IT skills,Problem solving skills,Team working