Digital Learning Technician Apprentice

Provide friendly, first line support for students experiencing login or account issues, ensuring prompt resolution or appropriate escalation Help students confidently navigate key digital platforms, including Microsoft 365, Moodle, Evolve, and Bodyswaps, online library tools, and other College systems Deliver drop in sessions, informal workshops, and one to one support to build essential digital literacy, study skills, and online safety awareness Promote responsible digital use, digital wellbeing, and effective practices for studying and collaborating online Assist academic and support staff with the setup, use, and troubleshooting of digital teaching tools, including interactive whiteboards, visualisers, and AV systems Support the operational setup and running of immersive rooms, ensuring smooth delivery for teaching sessions, events, and demonstrations Log, track, and update IT help requests in line with College procedures, escalating issues where necessary Support the maintenance, review, and creation of digital resource guides, self-help documents, and troubleshooting materials Assist with asset management tasks, including tracking devices, equipment loans, or updates to digital systems

Training:

This apprenticeship is delivered as a day release, you will be required to attend college once a week.

Level 3 Information Communication Technician Behaviour, Skills and Knowledge

Training Outcome:

There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship.

Employer Description:

The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience