Allocations Administrator Apprentice

Answer and respond to calls to our duty line, visitors to our reception and customers communicating via email and post. Provide front-facing customer service, ensuring all customers receive the same quality of service regardless of their differing communication needs. Assess housing applications and housing need. Complete essential housing register administrative tasks. Work collaboratively with our immediate colleagues in homelessness, temporary accommodation but also, external housing providers, the wider housing department at the council and external partner agencies.

Training Outcome:

You will be supported to develop the knowledge, skills and behaviours to progress a career in Strategic Housing and Allocations.

Employer Description:

The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market. Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working