Customer Service Apprentice Level 2

Our colleagues are multi-skilled in resolving enquiries by phone, email, web and socials, and we use a lot of digital/systems! You will gain a strong knowledge of our services and also utilise interpersonal skills, multi-tasking and conversations conducted with empathy and understanding Numeracy and literacy are important skills as they feature strongly in our day-to-day work Confidence and resilience are also important You’ll rotate between different types of enquiries so you can build experience quickly and keep your days varied and interesting

Training Outcome:
To be confirmed at interview

Employer Description:

Our services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs.

 

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Patience