IT Apprentice

Taking incoming calls from customers and logging issues onto the CRM system Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working Providing advice and support over the telephone Responding to email enquiries Organising repairs Updating customers on the progress of repairs Dealing with any other duties as and when required Completing basic repairs if required

Training:
Remote Learning 6 hours off the job learning delivered by Starting Off

Training Outcome:
Permanent position on completion of the apprenticeship

Employer Description:

The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential. 

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative