Customer Service Apprenticeship

As a Customer Service Practitioner apprentice at Spa Time Pets, you will be responsible for:

Taking incoming phone calls Booking appointments Greeting customers and their dogs Basic cleaning General help in the shop where and when needed

Training:
You will be working towards the Level 2 Customer Service Practitioner Apprenticeship All training will be provided on site during your paid working hours. Your day-to-day mentoring will be with your employer, and a combination of online and in-person monthly sessions will be held with your Haddon Training Trainer Coach If you don't hold GCSE Grade 4/C or above, or equivalent, in English and maths, you'll also complete Functional Skills

Training Outcome:
The owners of Spa Time Pets are hugely invested in staff training and development Upon completion of your Level 2 Customer Service Practitioner apprenticeship, there will be other options for further training and/ or the possibility of full-time employment

Employer Description:
At Spa Time Pets, our experienced groomers use natural products and gentle care, so your pet leaves looking and feeling like a superstar.

Working Hours :
Working hours are 16 per week, to include both weekend days and 1 day during the week. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working