Customer Support Apprentice

Dealing with customer collections at our trade counter, including greeting customers, locating their orders, and guiding them to the correct collection point Supporting the customer service team by taking calls, creating cases, and providing order updates Assisting the sales team by fielding customer enquiries and handling quick-response emails (e.g. requests for VAT invoices) Completing customer orders, including adding purchase orders and contacting pending orders Supporting order fulfilment by producing labels, booking transport, and resolving order issues Supporting with daily purchasing tasks for clamps and other metal products Liaising with suppliers and internal teams to ensure orders are fulfilled accurately and on time Managing online customer reviews by reading feedback and posting thoughtful responses Carrying out general administrative tasks to support the smooth running of the business Developing product, system, and process knowledge throughout the day

Training:

You will attend National Business College in Huddersfield, one day per fortnight for off-the-job learning.

Training Outcome:

To progress into a Sales or Admin role and complete Business Admin level 3 or Customer Service level 3.

Employer Description:

The Metal Store makes buying metal easy.

 

We've grown to become one of the largest online metal and steel suppliers in the UK, now serving thousands of different customers every month.

 

The businesses we work with range from construction, engineering and manufacturing firms through to production companies, playground installers, furniture makers, general DIY'ers and more.

 

Whilst they all have different needs they choose us because for the same reason. We make it simple. We deliver metal directly to their door. On the day they choose. At the exact sizes they need. So they can focus on getting the job done.

Working Hours :
0830-1630, Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working