Customer Service Specialist Apprentice Level 3

You’ll handle calls, emails and online enquiries, helping residents get the information they need. We’re advocates of self-serve, digital and socials, so you’ll have a great opportunity to add your skills here. As a service specialist, you will also support complaints and resolve customer escalations, with opportunity to learn across different teams and functions in Derbyshire County Council.

Training:

To be confirmed at the interview.

Training Outcome:

To be confirmed at the interview.

Employer Description:

Our services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs.

 

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience