Business Administration Apprentice

Provide general administrative support to the Service Training Team, including filing, scanning, copying, and maintaining accurate records. Monitor and manage shared inboxes (e.g., training and driver training inboxes), responding to queries appropriately or escalating where needed. Use IT systems and software (e.g., Microsoft Office, databases, SharePoint, intranet systems) to produce correspondence, reports, spreadsheets, and records, including maintaining the competency spreadsheet and staff planner for driver training course. Assist with the creation and maintenance of content on the Service’s internet, intranet, and SharePoint pages. Maintain accurate records using both manual and computerised systems, ensuring data is complete, accurate, and validated, including requisitions, training evaluations, and invoice records. Assist with incoming and outgoing post in a timely manner. Handle confidential and sensitive information appropriately and securely. Provide reception duties at the Service Training Centre, welcoming visitors and representing the Service professionally. Act as a first point of contact for internal and external enquiries, providing accurate information or signposting as required. Communicate effectively face-to-face, by telephone, email, and digital platforms, selecting the most appropriate communication method. Liaise with staff and external organisations to schedule driver training courses and tests, including NEAS, Police, and Mountain Rescue, and update data management systems accordingly. Send joining instructions to students and their line managers, monitor cancellations, assisting with the rescheduling of courses as required. Liaise with workshops to schedule services and MOTs for driver training vehicles. Develop and maintain effective working relationships with managers, colleagues, and external contacts. Support small projects or pieces of work as required by the team and assist with performance indicators and reports for management and HR.

The areas of responsibility associated with a post may be amended from time to time, and where possible, consultation will take place prior to the change.  It is expected that the post-holder will operate flexibly in any location and undertake any other tasks and projects which could reasonably be expected of someone holding this grade, including assisting other sections as required, commensurate with the grade or of a lower grade.

Training:

You will attend New College Durham one day per week on a Wednesday.

Training Outcome:

Business Administrator or Training Support role.

Employer Description:

County Durham and Darlington Fire and Rescue Service, serve the communities of County Durham and Darlington. We consider ourselves to be a professional, high performing, inclusive and innovative organisation which is well regarded by the communities we serve and the partner organisations with whom we collaborate.

Working Hours :
Monday - Friday, 08:30 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative