Reception & Administration Apprentice

MAIN DUTIES AND RESPONSIBILITIES:

Administration:

To have a thorough knowledge of all practice procedures including SystmOne To work in accordance with written protocols and policies Filing post in medical records, sorting and franking post Photocopying Answering calls, booking appointments, and dealing with patient queries Read coding, summarising, QoF admin support, deductions

Repeat Prescription:

To have a thorough knowledge of the repeat prescription procedures Issue repeat prescriptions accurately, ensuring correct medications are issued Call patients back with Prescription queries

Reception:

Receiving patients, consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address Be able to cover all reception position as necessary Process patient changes of address, computer data and medical records in line with good governance process e.g. Identity checking Monitor waiting room and keep clean and tidy

Scanning:

Scan, code and file all letters on to patients notes Workflow all letters which need action to the relevant clinician

Computer:

Registrations of new patient's computer data entry and medical records Process repeat prescription requests in accordance with practice guidelines Set up new starters (Practice and community colleagues) Transcribing for GPs and other members of the MDT

Telephone:

Have working knowledge of digital telephone systems and provide an efficient message taking/passing on facility, screening callers appropriately

Other Tasks:

Maintaining the utmost professionalism at all times with patients, staff and visitors Opening and closing of Practice, ensuring building security and have thorough knowledge of doors/windows/alarm Provide cover on rota basis for extended hours services and colleague absences Any other tasks allocated by managers

The above list is not exhaustive and subject to change based on the needs of the business.

Training:

The successful candidate will complete Level 3 Business Administration Apprenticeship Standard. This will be delivered in the workplace, with a tutor visiting once a month. The only times you would be required to attend college would be if you have any maths and English functional skills to complete. Maths and English classes would be weekly until the exams are passed.  If you hold either GCSE grade 4 or above, or a level 2 in maths and English, you will not be required to do these again. 

Training Outcome:

Upon completion of the apprenticeship there is the possibility of permanent employment and going on to complete further qualifications for the right person. 

Employer Description:

Silverdale Family Practice is an NHS run Doctor's surgery.

Working Hours :
Monday - Friday 8am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative,Non judgemental,Patience