Apprentice Service Advisor

To ensure all customer expectations and requirements are exceeded throughout. To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs. The promotion of sales of parts and accessories whenever possible, acting on opportunities to sell additional products and services.

Training:

The apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted.

Training Outcome:

Full-Time Service Advisor.

Employer Description:

At Midland VW in Cannock our skilled team are dedicated to servicing, repairing, and upgrading V A G vehicles, including Audi, Skoda, Seat, and Volkswagen vehicles. 

 

Working Hours :
Mon-Fri 8:30-17:30. Once qualified, sat 8:30-13:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience,Experience in automotive,Hold a Full UK Driving licence